Introduction
At NTX HAIL, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services or website. We value your trust and strive to maintain transparent and ethical data handling practices.
Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and physical address. We collect this information when you provide it to us directly, such as when you request a service, schedule an appointment, submit a web form, or provide feedback.
- Vehicle Information: This includes your vehicle's make, model, year, and VIN. We collect this information to provide accurate repair estimates and services.
- Website Usage Data: We may collect information about your interactions with our website, such as your IP address, browser type, and pages visited. This information helps us improve our website and user experience.
How We Use Your Information
We use your information for the following purposes:
- Providing and Improving Services: To schedule appointments, provide repair estimates, process payments, and deliver excellent customer service.
- Communication: To send you appointment reminders, service updates, and respond to your inquiries via phone, email, or text message.
- Marketing Communications: With your explicit consent, we may send you emails, newsletters, or promotional text messages about our services, promotions, and company news. You can opt-out of these communications at any time.
- Website Analytics: To analyze trends, improve our website content, and enhance user experience.
Data Sharing & Mobile Privacy Guardrails
NTX HAIL will not sell, rent, lease, or share your mobile information, SMS opt-in, or text messaging consent with any third parties, affiliates, partners, or lead generators for any purpose. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time.
We do not sell or rent your personal information. We share personal information only in the limited circumstances below, and these never include your SMS opt-in or mobile consent data:
- Service Providers & Subcontractors: We may share information with trusted subcontractors and service providers who assist us with support functions such as customer service, payment processing, and data storage. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
- Legal Compliance: We may disclose information if required by law, subpoena, or legal process.
Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding the aggregators and providers of the text messaging services required to deliver the messages you have requested. Your SMS consent and phone number data are strictly used for communication between you and NTX HAIL.
Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. We use secure third-party applications, such as CCC One and Mobile Tech RX, to manage customer data and ensure its security.
SMS Consent
If you consent to receive conversational, informational, or promotional SMS from NTX HAIL, you agree to receive appointment reminders, service updates, estimates, and promotional text messages from us. Message & data rates may apply. Messaging frequency may vary based on your interaction and service cycle. You can cancel the SMS service at any time. Just text STOP to opt-out. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at team@ntxhail.com, or call or text us using the Call button on our website. The full SMS Terms of Service and Terms & Conditions explain opt-out confirmation and carrier terms.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the information we hold about you.
- Correction: You can request correction of any inaccurate or incomplete information.
- Deletion: You can request deletion of your information, subject to certain legal obligations.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our SMS practices, please contact us at: